Supervisors are employees' most trusted and sought-after source of company information -- yet few companies provide any support or training to their supervisors in their roles as communicators. This guide is designed to help managers to develop effective communication programs for departments or work groups. It includes step-by-step instructions and tips for communciating bad news and answering tough questions. This evaluation copy is designed to help company executives determine if they would like to license a company-customized version for internal use. The purchase price of this review copy will apply to any subsequent licensing fees.