It makes much more sense to present unnecessary and destructive conflict before it grows. Once a conflict expands or escalates, it's hard to fix. Conflict Prevention In The Workplace explains how to modify your use of words and language to reduce the possibilities of personality conflicts, and other non-substantive and needless conflicts. Practical. Use these techniques immediately.Electronic Downloadable VersionLearn to Prevent Unnecessary and Destructive Conflict Before It EscalatesThe Point: We all experience conflict in our lives. There's always been a lot of interest in how to manage conflict once it appears in the open, and that's important. What's not so common is a concern for preventing unnecessary conflict, so it doesn't start in the first place. Robert Bacal noticed that people who are involved in little conflict actually communicate differently than those who seem to be involved in a lot of conflict situations, and that these differences occur at work and in personal relationships. This book teaches you how small modifications in how you communicate will affect the degree to which you actually contribute to conflict situations. If you change your communication ability, you can significantly reduce conflict around you. Book Features: With roots in psychology and psycholinguistics, it is written in a style anyone can understand, with lots of examples. It explains what you need to stop saying, and how to replace confict provoking language. It is also short. You needn't spend days wading through complex explanations. About 100 tightly written, lean pages. What's Inside? Conflict In Organizations - An Overview The Inevitability of Conflict Good Organizational Conflict Ugly Conflict Contributors to Ugly Conflict In The Workplace Summary KeyPoints Cooperative Vs. Conflict-Provoking Communication The Essential Difference: Cooperative Communication The Psychology Beneath Cooperation & Confrontation What Angers People Or Primes The Conflict Pump Lack of Listening/Understanding Less Than Communication Communicating Mistrust Violations of Conversation Rules Blatant Generalizations Power/Status-Based Communication A Brief Conflict-Provoking Communication Self-Assessment Conflict-Provoking Behaviours Person Centred Comments & Criticism Past Centred Comments Guilt-Induction Attempts Blaming Comments Inappropriate Reassurance and Positive Thinking Unsolicited Advice/Commands Lengthy Attempts At Persuasion Defensiveness-Causing Questions Extended Attempts To Win Mistrust Statements Overstatements and Over-generalizations Infallibility Comments (and qualification comments) Histrionic Behaviour (Overdramatization) Use Of Hot Phrases and Words Words or phrases that suggest disinterest Phrases that blame or imply blame or suggest ignorance Absolute words Phrases that suggest helplessness (brush-offs) Phrases that have a threatening undertone Phrases that challenge or dare Use of Code Words and Innuendo Passive-Aggressive Behaviour ...much more inside |
