You are what you say, or at least, that's a major part of how people see you. Talk in "confrontational" ways, and you'll end up in lots of arguments. However, talk using "cooperative language" and you can build bridges with those around you. It's not hard to learn the skills. We've put together a summary -- a perfect companion to our book - "Conflict Prevention In The Workplace - Using Cooperative Communication. You can learn to improve your workplace relationships by making some small, and easy accomplished changes to the way you use language.E-version instant delivery version The Point: Some people call it personality conflict. You know the situation. Where you can't seem to get along with a few people, and can't really figure out why? Much of the time, the problem is one of communication, both your's and how the other person communicates.You can't do a lot about other people, but you can learn to change the words you use to reduce unnecessary conflict in the workplace. This card teaches you to eliminate phrases and words that are likely to cause conflict, and explains how to replace them with other ways to say things. In other words we explain how to sound more cooperative and less confrontational.Here's a quote from the actual card:People look at your communication BEHAVIOR. If it is confrontational, people will react negatively. If it is cooperative, even difficult people will be more likely to "work with you". You can save yourself a considerable time, aggravation and stress by learning how to use language in cooperative ways.Not only that, your organization is much more likely to recognize your ability, if you are a more cooperative sounding person.What's included? Explanations of Confrontational and Cooperative language Learn to eliminate absolutes Learn to eliminate blaming statements Learn to eliminate command statements Learn to eliminate mistrust statements, confrontational questions and non-responsiveness Other tipsTechniques on this card are taken from the Bacal & Associates book, Conflict Prevention In The Workplace - Using Cooperative CommunicationUsage: This card has a number of usages. It's known that people who are perceived as talented and promising, and thereby more likely to be promoted or receive pay raises, tend to communicate more effectively at work. So, this card is appropriate to anyone who wants to learn to communicate to reduce conflict. That includes line employees, supervisors and managers.What's a Helpcard? A helpcard is a 2 sided 8.5 x11 card with concise useful information about a specific topic. Designed for busy people who need to learn FAST Helpcards are designed for people who would rather learn without reading long books. Each card contains clear practical information, tips and guidelines that pertain to the topic at hand. |
